Return Policy
We want you to be completely satisfied with your purchase at Breathe Oil Nectar. If for any reason you are not happy with your order, we offer a clear and simple return and exchange process.
Returns
Defective Products: If you received a defective or damaged item, please contact us immediately at [email protected]. with your order number and a photo of the issue. We’ll provide a return label and take care of the return shipping cost.
Non-Defective Products: If you are unsatisfied with your product for any reason, you may return it within 30 days of receipt. Products must be unused and in their original packaging. The customer is responsible for return shipping in this case.
Exchanges
We accept exchanges for products returned within 30 days of receipt. To initiate an exchange, please contact us at [email protected]. The customer is responsible for return shipping unless the item is defective.
Return Process
- Return Method: Returns can be processed by mail.
- Return Label: The return label will be the customer's responsibility. We do not provide prepaid return shipping labels.
- Restocking Fee: We do not charge a restocking fee for returns.
- Refund Processing Time: Refunds will be processed within 21 business days from the return of the product, excluding return shipping time.
Return Conditions
- Condition: We only accept returns for new, unused products in their original packaging.
- Return Window: Returns must be made within 30 days of receipt.
Contact Us
If you need assistance or have questions about returns or exchanges, please contact our customer support team at [email protected]. We're here to help and ensure your satisfaction!